Although we take all significant steps to develop the best solution for you, we can unfortunately only be responsible for reasonable issues within our control.
All quotes include a reasonable amount of administration, updates and discussion time for your website development. For more information on this regard, please review our witten contract page.
We do what we can to help, and provide all customers with quite extensive online support databases for other queries, so you can manage your own website and updates. Similarly, we try to work closely with you from the outset to quantify your aims and requirements for your development, thereby make the final production quick and effective.
However, where our kindness is being exceeded, and there are excessive requests on our time and/or generosity, we will let you know. If this continues, we may have to charge additional fees to make ‘further changes’ to the design or development of your project.
If you had been offered a ‘mates rates’ saving or similar to your pricing, then no longer act as a friend, the full commercial price becomes payable with immediate effect moving forward.
Your website hosting and emails are maintained through heart-internet, who although they do their best to keep everything up and running (and in our experience, far more than 99.99% of the time), sometimes matters are out of even their control. We can therefore only assume limited liability for disruption to your service. This liability can not exceed the pro-rata downtime of your website, based on the annual hosting fees.
All domain purchased in your own name, must be renewed through the company you purchased them from (unless of course you’d like our advice on who better to pay for the renewal of your domain name).
Domain names are typically purchased annually, and must therefore be renewed as such. However, don’t fall into renewing your domain name with any company who contacts you by post, or by email (ie particularly ‘Domain Register of America’ and similar).
You shouldn’t pay more than around £3 per year for a .co.uk domain name, or around £8 per year for a .com, .info, or .biz domain if you’re paying for them directly yourself. If you are, do contact us and we’ll be happy to share some details of who we tend to use the most often.
Alternatively, we can renew the domains for you, and these will typically be charged at £10+VAT per year for a .com, .net, .info, or .biz, or £10+VAT for two years for a .co.uk domain. Other domain extensions (such as .tv, .co, .me) will be advised at the time of order, and may also be subject to change.
The More Specific Terms and Conditions
You indicate acceptance of these terms and conditions of service by placing an order with Parlour IT. These terms and conditions will not be varied for individual customers.
1.1 In this Agreement the following words and expressions shall have the following meanings:
1.1.1 “downtime” means any service interruption in the availability to visitors of the Website;
1.1.2 “intellectual property rights” means patents, trade marks, design rights, applications for any of the foregoing, copyright, topography rights, database rights, rights in know-how, trade or business names and other similar rights or obligations, whether registrable or not in any country;
1.1.3 “Parlour IT” means Parlour Ltd trading as Parlour IT
1.1.4 “IP address” stands for internet protocol address which is the numeric address for the server;
1.1.5 “ISP” stands for internet service provider;
1.1.6 “server” means the computer server equipment operated by Parlour IT in connection with the provision of the Services;
1.1.7 “the Services” means web hosting, domain name registration, email and any other services or facilities provided by Parlour IT.
1.1.9 “spam” means sending unsolicited and/or bulk emails;
1.1.10 “virus” means a computer programme that copies itself or is copied to other storage media, including without limitation magnetic tape cassettes, memory chips, electronic cartridges, optical discs and magnetic discs, and destroys, alters or corrupts data, causes damage to the user’s files or creates a nuisance or annoyance to the user and includes without limitation computer programs commonly referred to as “worms” or “trojan horses”;
1.1.11 “visitor” means a third party who has accessed the Website;
1.2 Product specifications and details may be found at www.parlour.it, or by the means of the proposed quote provided to the customer.
1.3 Words denoting the singular shall include the plural and vice versa and words denoting any gender shall include all genders.
1.4 The headings of the paragraphs of this Agreement are inserted for convenience of reference only and are not intended to be part of or to affect the meaning or interpretation of this Agreement.
2.1 The Customer wishes to provide Parlour IT with data that will be hosted on Parlour IT’s servers and made accessible via the Internet.
2.2 Parlour IT provides web hosting services and has agreed to host the Customer’s data upon the following terms and conditions.
3.1 Parlour IT shall provide to the Customer the Services specified in their order subject to the following terms and conditions.
3.2 The Customer shall deliver to Parlour IT the website and the software used in the website which is owned by the Customer, or licensed to him by a third party or Parlour IT (“the Customer Software), in a format specified by Parlour IT.
4. CHARGES, PAYMENT AND MONEY-BACK GUARANTEE
4.1 Payment methods include credit cards (including MasterCard and Visa), debit cards (including Switch/Maestro), direct debits, cheques (from existing customers only), and cash in person.
4.2 Parlour IT do not accept postal orders or any other form of payment other than those outlined in 4.1
4.3 The Charges are exclusive of VAT, which if payable shall be paid by the Customer.
4.4 Parlour IT shall be entitled to charge interest in respect of late payment of any sum due under this Agreement, which shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of 8% per annum above the base rate of the Bank of England from time to time in force.
4.5 Parlour IT do not provide credit facilities.
4.6 From time to time Parlour IT may make enquiries on the Customers company, proprietor or directors of the Customers company with credit reference agencies. These agencies may record that a search has been made and share this information with other businesses.
4.7 Parlour IT may provide “Money-Back Guarantees” on certain products. Should your product qualify for this guarantee please raise a support ticket with Parlour IT within 30 days of placing your order for a full refund. This guarantee excludes domain names which may not be cancelled once ordered. Customers are limited to using the money-back guarantee once.
4.8 Pro-rata refunds will not be issued for yearly services that are cancelled before then end of the year.
4.9 Should your chosen payment method fail Parlour IT will attempt to settle your invoice using any other payment facilities available on your account.
4.10 All services will renew until cancelled by the customer. Parlour IT emails the customers primary email address prior to renewal of services, it is the customers responsibility to cancel services prior to renewal as no refund can be made once renewal has occurred. Customers must notify us at least 72 hours before a service is renewed if they wish to cancel that service. The cancellation process must be fully completed by you before your account is cancelled.
4.11 All services that have not been paid for in full remain the property of Parlour IT. Your website may therefore be taken offline without further notice if you have not maintained up-to-date payments according to your invoice(s) for hosting, design, domain renewal, etc. Similarly you may loose your domain name to the open market, or your domain may be held by Parlour IT until your invoice is settled.
5. IP ADDRESSES
5.1 Parlour IT shall maintain control and ownership of the IP address that is assigned to the Customer as part of the Services and reserves the right in its sole discretion to change or remove any and all IP addresses.
5.2 Where Parlour IT changes or removes any IP address it shall use its reasonable endeavours to avoid any disruption to the Customer.
6. SOFTWARE LICENCE AND RIGHTS
6.1 If the Customer requires use of software owned by or licensed to Parlour IT (“Parlour IT’s software”) in order to use the Services, Parlour IT grants to the Customer and its employees, agents and third party consultants and contractors, a royalty-free, world-wide, non-transferable, non-exclusive licence to use Parlour IT Software in object code form only, in accordance with the terms of this Agreement. For the avoidance of doubt, this Agreement does not transfer or grant to the Customer any right, title, interest or intellectual property rights in Parlour IT Software.
6.2 In relation to Parlour IT’s obligations under this Agreement in connection with the provision of the Services, the Customer grants to Parlour IT a royalty-free, world-wide, non-exclusive licence to use the Customer Software and all text, graphics, logos, photographs, images, moving images, sound, illustrations and other material and related documentation featured, displayed or used in or in relation to the website (“the Content”). For the avoidance of doubt, this Agreement does not transfer or grant to Parlour IT any right, title, interest or intellectual property rights in the Customer Software or the Content.
6.3 The Customer undertakes that they will not themself or through any third party, sell, lease, license or sublicense Parlour IT Software.
6.4 Parlour IT may make such copies of the Customer Content as may be necessary to perform its obligations under this Agreement, including back up copies of the Content. Upon termination or expiration of this Agreement, Parlour IT shall destroy all such copies of the Content and other materials provided by the Customer as and when requested by the Customer.
7. SERVICE LEVELS AND DATA BACKUP
7.1 Parlour IT shall use its reasonable endeavours to make the server and the Services available to the Customer 100% of the time but because the Services are provided by means of computer and telecommunications systems, Parlour IT makes no warranties or representations that the Service will be uninterrupted or error-free and Parlour IT shall not, in any event, be liable for interruptions of Service or downtime of the server.
7.2 Parlour IT carries out occassional data backups for use by Parlour IT in the event of systems failure. Parlour IT do not provide data restoration facilities for individual customers. Even efforts are made to ensure data is backed up correctly Parlour IT accepts no responsibility for data loss or corruption. We recommend you make your own offline backup copies where necessary or appropriate.
8. ACCEPTABLE USE POLICY
8.1 The website and use of the Services may be used for lawful purposes only and the Customer may not submit, publish or display any content that breaches any law, statute or regulation. In particular the Customer agrees not to:
8.1.1 use the Services or the website in any way to send unsolicited commercial email or “spam”, or any similar abuse of the Services;
8.1.2 send email or any type of electronic message with the intention or result of affecting the performance of any computer facilities;
8.1.3 publish, post, distribute or disseminate defamatory, obscene, indecent or other unlawful material or information, or any material or information which infringes any intellectual property rights (for the avoidance of doubt this includes licensed software distributed as Warez), via the Services or on the Website;
8.1.4 threaten, abuse, disrupt or otherwise violate the rights (including rights of privacy and publicity) of others;
8.1.5 engage in illegal or unlawful activities through the Services or via the Website;
8.1.6 make available or upload files to the website or to the Services that the Customer knows contain a virus, worm, trojan or corrupt data; or
8.1.7 obtain or attempt to obtain access, through whatever means, to areas of Parlour IT’s network or the Services which are identified as restricted or confidential. This includes leaving your home directory whilst using SSH access to servers.
8.1.8 operate or attempt to operate IRC bots or other permanent server processes.
8.2 The Customer has full responsibility for the content of the Website. For the avoidance of doubt, Parlour IT is not obliged to monitor, and will have no liability for, the content of any communications transmitted by virtue of the Services.
8.3 If the Customer fails to comply with the Acceptable Use Policy outlined in Clause 8.1 Parlour IT shall be entitled to withdraw the Services and terminate the Customer’s account without notice.
9. ALTERATIONS AND UPDATES
All alterations and updates to the website shall be made by the Customer using the online account management facility, FTP access or SSH access where available. The Customer will be issued with a user name and password in order to access the account. The Customer must take all reasonable steps to maintain the confidentiality of this user name and password. If the Customer reasonably believes that this information has become known to any unauthorised person, the Customer agrees to immediately inform Parlour IT and the password will be changed.
10.1 The Customer warrants and represents to Parlour IT that Parlour IT’s use of the Content or the Customer Software in accordance with this Agreement will not infringe the intellectual property rights of any third party and that the Customer has the authority to license the Content and the Customer Software to Parlour IT as set out in Clause 6.2.
10.2 All conditions, terms, representations and warranties that are not expressly stated in this Agreement, whether oral or in writing or whether imposed by statute or operation of law or otherwise, including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded. In particular and without prejudice to that generality, Parlour IT shall not be liable to the Customer as a result of any viruses introduced or passed on to the Customer.
11.1 The Customer agrees to indemnify and hold Parlour IT and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Parlour IT arising out of any breach by the Customer of the terms of this Agreement or other liabilities arising out of or relating to the Website.
12. LIMITATION OF LIABILITY
12.1 Nothing in these terms and conditions shall exclude or limit Parlour IT’s liability for death or personal injury resulting from Parlour IT’s negligence or that of its employees, agents or sub-contractors.
12.2 The entire liability of Parlour IT to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.
12.3 In no event shall Parlour IT be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or Parlour IT had been made aware of the possibility of the Customer incurring such a loss.
13. TERM AND TERMINATION
13.1 This Agreement will become effective on the date the service is ordered and shall continue until terminated by either party in writing of its intention to terminate the Agreement.
13.2 Parlour IT shall have the right to terminate this Agreement with immediate effect by notice in writing to the Customer if the Customer fails to make any payment when it becomes due.
13.3 Either party may terminate this Agreement forthwith by notice in writing to the other if:
13.3.1 the other party commits a material breach of this Agreement and, in the case of a breach capable of being remedied, fails to remedy it within a reasonable time of being given written notice from the other party to do so; or
13.3.2 the other party commits a material breach of this Agreement which cannot be remedied under any circumstances; or
13.3.3 the other party passes a resolution for winding up (other than for the purpose of solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect; or
13.3.4 the other party ceases to carry on its business or substantially the whole of its business; or
13.3.5 the other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.
13.4 Any rights to terminate this Agreement shall be without prejudice to any other accrued rights and liabilities of the parties arising in any way out of this Agreement as at the date of termination.
13.5 On termination all data held in the customers account may be deleted.
14.1 Parlour IT may assign or otherwise transfer this Agreement at any time.
14.2 The Customer may not assign or otherwise transfer this Agreement or any part of it without Parlour IT’s prior written consent.
15. FORCE MAJEURE
15.1 Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, the act or omission of any Internet Service Provider, or the delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.
16.1 If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated.
17.1 Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address of the other party as appearing in this Agreement or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served 2 days following the date of posting.
18. RENTENTION OF TITLE
18.1 Title to the Goods, shall remain vested in Parlour IT and shall not pass to the Customer until the purchase price for the Goods have been paid in full and received by Parlour IT.
18.2 Until title to the Goods passes:
18.2.1 Parlour IT shall have authority to retake, sell or otherwise deal with and/or dispose of all or any part of the Goods, or restrict access to the Customer’s website (both public display and internal access) until such time as any payment is received in full;
18.2.2 Parlour IT and its agents and employees shall be entitled at any time and without the need to give notice, enter upon or access any property or server upon which the Goods or any part are stored, or upon which Parlour IT reasonably believes them to be kept;
18.2.3 The Customer shall store or mark the Goods in a manner reasonably satisfactory to Parlour IT indicating that title to the Goods remains vested in Parlour IT.
18.2.4 The Customer shall insure the Goods to their full replacement value, and arrange for the Goods to be noted on the policy of insurance as the loss payee.
18.3 Should the Customer request additional work be carried out on the Goods (for example website updates), the title passes back to Parlour IT, until such time as the required payment has been made by the Customer to Parlour IT.
18.4 Irrespective of whether title to the Goods remains vested in Parlour IT, risk in the Goods shall pass to the Customer upon delivery.
19. ENTIRE AGREEMENT
19.1 This Agreement contains the entire Agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. This Agreement may be updated without notice.
20. GOVERNING LAW AND JURISDICTION
20.1 This Agreement shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
21. DOMAIN NAME REGISTRATION
21.1 Domain names are not deemed to be successfully registered until they appear in the relevant whois database of the top level domain name registrar. In the event that a domain name is unavailable when we attempt to register it Parlour IT will provide a full refund for that domain name purchase price.
21.2 Please return to the main terms and conditions area of this website to view terms and conditions for individual domain name registrars.
22.1 Parlour IT are not responsible for customer programming issues other than ensuring that programming languages such as Perl, PHP and ASP are installed and functioning on the web hosting system.
23.1 To protect your privacy we will not actively distribute your details to third parties, unless required to do so by law.
24. DATA TRANSFER
24.1 Web hosting accounts include a certain amount of data transfer, if you exceed this amount in any one month your account will be deactivated until you have upgraded to an account that has more data transfer included.
24.2 Web hosting accounts are prohibited from hosting file distribution websites (including but not limited to music, video and software), adult content orientated websites, hosting banners, graphics or cgi scripts for other websites, storing pages, files or data as a repository for other websites or personal computers, giving away web space under a domain, sub domain or directory.
25. SERVER USAGE
25.1 Should your account use more than 5% of the servers processing power and as a result have a detrimental effect on other customers we will discuss with you alternative solutions for your hosting requirements.
26. AFFILIATE PROGRAMME
26.1 Commission earned via the affiliate programme will only be paid by using a valid direct debit/credit mandate on your account. It is the customers responsibility to ensure they have this facility. In the event of the customer not being able to obtain this facility then no commission will be paid.
27. EMAIL NEWSLETTER
27.1 Parlour IT preferences to communicate with its customers via email and as such you agree to receive by email our communications, which may contain amongst other things changes to our terms and conditions, notification of major outages, updates to our products & features, etc.
28. WEBSPACE USAGE
28.1 Unlimited web space is available for genuine web site content, content must be linked into web pages. Customers are prohibited from using the server as a file/backup repository. Customers are expected to employ good house keeping when maintaining their account.
29. MAIL BOXES
29.1 Mail boxes not accessed for 100 days or more may be automatically deleted from the system.